Generator FAQs

Have questions about Genspring and generator installation? We have answers! Please see our FAQs below. If you have additional questions, please feel free to contact us!

How long does it take to install a home generator?

For our smaller generators, 20kW and under, we strive to complete the installation in one day. This includes site preparation, setting the generator and completing the gas and electric installation. If the job is complex, it may take a little longer.

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Where do I get service for my home generator after the sale?

We are authorized to perform service on everything that we sell. So if you purchase a generator from GenSpring Power, you can count on us to be there to address routine maintenance as well as other repairs should they arise.

Who will do warranty work on my home generator?

We are authorized to perform warranty work and service on everything that we sell. So if you purchase a generator from GenSpring Power, you can count on us to address all warranty related issues.

Does the generator come with its own base?

All of our generators have a base that supports the generator. When we install a generator system, we include site preparation as part of the installation. The purpose of our site preparation is to ensure a solid, level foundation for the generator and also raise the level of the generator above any surface rain water.

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What training have your technicians received?

We maintain manufacturer certification for service and warranty on all products we sell. Training is offered online, classroom, as well as on-the-job training. With over 750 service customers, there isn’t much we haven’t seen.

Why don’t you sell every generator brand?

Our slogan, Power You Can Depend On is more than just a slogan – it’s a commitment! To deliver on that promise requires that we sell the best. In the past 13 years we’ve seen it all, and we’ve learned who is best in class. We know what we can sell with confidence to deliver the quality and reliability that our customers expect. The brands that meet our high standards are Kohler, Briggs & Stratton and GE.

How do I know the home generator I’m buying will meet my needs?

As part of our sales process, we will carefully evaluate your needs to understand what you want to accomplish. Through that process, we apply our knowledge and experience to design a home generator system for you.

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What are the factors that affect the life of my home generator system?

Start with the purchase of a quality generator system – know what you are buying.
Make sure you have the correct application for the generator, including the right size for the load – know who you are buying the home generator from and validate their expertise.
Ensure a proper installation that allows for adequate air flow for cooling and exhaust, as well as a clean environment – when purchasing from a professional, they will advise you on critical installation issues.
Provide proper and routine maintenance – if you don’t have the interest in maintenance, then hire a professional to do it for you.
Ensure access to competent technical and service expertise – identify an authorized dealer who has the knowledge and capability to address your service and warranty needs.

Understanding How Home Generators Work

How does a home standby generator system work?

Within seconds of a power outage, the engine will automatically start, allowing your home generator to begin producing power. After a short delay (10 to 60 seconds) the Automatic Transfer Switch will restore power to the designated emergency circuits in your home. The home generator control system will automatically monitor utility power. When the utility power is restored, the Automatic Transfer Switch will safely transfer you back to the utility. The home generator will then go through a short cool down cycle, automatically shut down and then wait for the next event.

With all our quality home generator systems, the electric utility and home generator power are completely isolated. Therefore, you can have total confidence that your generator system is operating safely while the utility linemen are restoring utility power to your home.

Another great reason to select GenSpring Power.

How does a home generator produce power?

In the simplest terms, an engine revolves around a magnetic field called a rotor through a stationary coil of wires called a stator. This movement induces an electro-motive force (EMF) into the stator coils. As the magnetic lines of flux cut across the stationary windings, the difference in electrical “potential” is induced into the stator windings. When a complete circuit is formed (by connecting a load to the stator windings) current flow occurs. The current (in amperes) delivered to the load is affected by:
• The number of wire turns in the stator.
• The strength of the magnetic field in the rotor.

The wonderful thing about all of our automatic home generator systems is that all of this is done for you, whether your at work or at home. When you have a home generator system from GenSpring Power, you have power when you need it most.

Never Be in the Dark Again During a Power Outage How Home Generators Work

Take a minute, and recall the last time the power went out. Do you remember specific appliances or key lighting that would have been beneficial? It’s not always necessary for homeowners to power their entire home with a Home Generator in a power outage, and it’s often most cost effective to only have selected circuits operate under emergency power. Take a look at our Common Sense Planning to get a good understanding of the various Home Generator options available for your home.

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Planning For A Home Generator Involves Understanding Your Options

Today’s home standby generators are fully automatic, self-contained and built to be permanently installed outside your home. They use an automotive style muffler and sound attenuation to limit sound to as low as the mid 60 db’s. Environmentally friendly natural gas or propane are the fuels of choice. The most popular small automatic home generators range in size from 7 to 20kW.

Several factors should be considered when choosing the site for your home generator: access to the fuel source (natural gas or propane), access to the primary electric service entrance or panel for the home and landscape considerations. Once you know what you want to accomplish with your generator system, there are three approaches: Whole House, Essential Circuits and Majority of Circuits.

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What size home generator do I need?

Understanding how you use energy is the key to planning for a home generator system for your home. The table below shows the typical wattage associated with various home appliances and will help you understand the factors that affect generator size. There are two primary considerations – Running Watts and Starting Watts. Running watts represent the steady-state wattage, while Starting Watts represent the initial starting wattage required when the appliance first starts. The table below is presented as a guide for you. When we meet with you for your site visit, we will use our years of experience to ensure that you have the right generator system to meet your needs.

View Our Wattage Reference Guide

Natural Gas Generators & Propane Generators

Natural Gas Generators
Natural gas is an excellent fuel for a home standby generator system when it is available. Natural gas is safe and reliable since the fuel is delivered to your home through an underground distribution system, and therefore not usually subject to the storm damage that knocks out your electric service. Natural gas generators are always the first choice when natural gas is available. The primary consideration with natural gas is to ensure that your fuel line and gas meter are able to meet the needs of your natural gas generator and other gas appliances.

Propane Generators
When natural gas is not available, propane (LP Gas) is the fuel of choice for home standby generators. Propane gas is safe and stored as a liquid in a propane tank. When it is needed, it is pulled as a vapor gas off the upper portion of your tank for your home and your propane generator. Propane service is established by either owning your own tank or renting one from a propane supplier. The advantages of owning your tank is that you can purchase propane from any supplier. If you rent your tank, you are limited to the tank provider. The primary consideration with propane is ensuring an adequately sized tank for storage to meet your expected needs.

Home generator power management

GenSpring Power is the leader in employing Power Management technology for home generators in North Georgia. With our hundreds of home generator customers utilizing Power Management technology, we understand the correct application and use of Power Management technology to help any homeowner.

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We deliver the highest level of service, so you’ll never be without power again.